Subscriber FAQ

 

Subscriber FAQ

How do I reschedule my tickets for another performance?

A.C.T. subscribers may reschedule to another performance of the same play with no fee either in person, by mail, or by telephone. For exchanges on the day of your performance, just contact us by 5 p.m. (by 12:30 p.m. for matinees). For future performance exchanges, we kindly ask that subscribers contact the box office between the hours of 10 a.m. and 6 p.m. You are assured the very best seats in your section available at the time you reschedule. Subscribers are asked to pay the difference in price if rescheduling into a higher-priced performance. Due to high attendance for several shows, particularly late in the run of a show, A.C.T. cannot guarantee comparable seating.

By Phone: Please call 415.749.2228 with your tickets in hand. The phone lines can be very busy. For the best possible service, we suggest calling between 2 and 5 p.m.

By Mail: We encourage you to reschedule in advance by mail. This allows A.C.T. to resell your tickets, which is particularly helpful in the event of a sold-out show. Please allow ten working days to receive your new tickets by mail; otherwise, tickets will be held at the box office for pickup. Simply choose first- and second-choice alternate dates and mail your tickets to:

A.C.T. Performance Rescheduling
30 Grant Avenue, Sixth Floor
San Francisco, CA 94108

In Person: Visit the A.C.T. box office at 405 Geary Street, located next to the American Conservatory Theater.

What do I do if I lose my ticket?

If you have lost your ticket, we will replace it free of charge. Please call the A.C.T. box office at 415.749.2228.

I just became a subscriber. When will I receive my tickets and seating assignments?

Between April and June of each season our subscription staff reseats about 18,000 A.C.T. subscribers. Renewing subscribers are seated first, and these subscribers may keep their seats and request improvements. Improvements are determined by priority and based on continuous years of subscription, donor history, and the date a renewal is paid. New subscribers are seated next. We will assign you the best available seating based on the date we receive your paid order.

Is there an additional charge to subscribe over the phone or on the website?

All subscription prices include a $13 per subscription package handling fee, as well as a $5 per show facility fee. All subscribers, whether they purchase by mail, phone, fax or website, pay these fees as part of their subscription price.

As a subscriber, can I purchase additional discounted tickets for guests?

As a subscriber you can purchase extra A.C.T. tickets for your friends and family at reduced subscriber prices. You will also receive advance notice and special offers for performances not included in your subscription package. Please call the box office at 415.749.2228 to learn more.

Where can I find convenient and affordable parking?

Parking is available at the Mason/O'Farrell Garage, located at the corner of Mason and O'Farrell streets. Theatergoers can park for up to five hours at the Mason/O'Farrell Garage for $13. Show your ticket stub upon exiting to receive this special discount.

A.C.T. subscribers have the option to purchase a prepaid parking booklet for the Mason O'Farrell Garage when ordering their season subscription.

How can I receive more in-depth information about A.C.T.'s productions?

There are several ways for A.C.T. subscribers to enhance their theater experience—on the web and by email, through printed materials, and at pre- and postperformance discussions at A.C.T.

Words on Plays
A.C.T.'s Words on Plays performance guides contain an entertaining and enriching collection of program articles, plot notes, interviews, and additional background information about each play. Each issue will arrive by mail about a week before the production begins. Subscriptions are available to full-season subscribers and to partial-season subscribers for $10 each. You can also purchase single issues of Words on Plays at the A.C.T. box office beginning one week before the first performance of each show, and in the theater lobby during intermission, subject to availability. Individual copies ofWords on Plays are available for purchase in the lobby of the theater, at the A.C.T. box office (415 Geary Street), and online ($10 each + postage and handling or $5 each for the electronic edition).

Don't just sit there . . . InterACT!
From lively Q&As with the cast to fascinating discussions with the director, you are invited to attend our fun and informative InterACT events for each production. Your ticket is valid for any InterACT event for that production, even if it takes place on a different date. Call 415.749.2228 for dates and times, or visit the InterACT page to learn more.

Join the A.C.T. eClub
We also encourage our subscribers to become a member online. Registering is free and will allow you to receive additional information about upcoming performances and discounts on special events. A.C.T. eClub members also have access to exclusive online content and are first to know about upcoming events at A.C.T.

Can I receive an emergency phone call during a performance?

Yes. Please leave your seat location with those who may need to reach you and have them call 415.439.2396 in case of emergency.

Whom can I call to give feedback about a performance?

Artistic Director Carey Perloff loves to hear your feedback about A.C.T. productions and your experience as an A.C.T. subscriber. Call 415.439.2459 to leave a message.

Do A.C.T. subscribers receive any other discounts?

Conservatory Classes
Subscribers enjoy a 20% discount on any Studio A.C.T. or Young Conservatory course during their subscription season. Call the A.C.T. Conservatory at 415.439.2350 or visit act-sf.org/conservatory to learn more.

A.C.T. Costume Rentals
Receive a 20% discount on costume rentals, for up to two costumes for one week, at the A.C.T. Costume Shop. Thousands of costumes are available from many of your favorite A.C.T. productions. Order early for Halloween. The costume shop is open Monday–Friday, 10 a.m.–5 p.m. Call 415.439.2379 to learn more.

A.C.T. Exclusives

Get the inside scoop on theater offers and events from our Bay Area arts partners. Visit "A.C.T. Recommends!" for the latest updates.

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