Ticketing Policies and FAQ

Ticket exchanges and refunds

All ticket sales are final—there are no refunds.

Subscribers

Subscribers may exchange tickets for a different performance of the same title with no additional fee* until 2 hours before curtain. 

Nonsubscribers

Ticket Protection is available for most productions for $5 per ticket at the time of purchase. Protected tickets can be exchanged once for a different performance of the same title for no additional fee*.

Unprotected tickets may be exchanged for a different performance of the same title for a $15 per-ticket fee* (reasonable restrictions apply).

All exchanges must be made at least 24 hours before the performance. 

*All exchanges are subject to availability. Price differences may apply for exchanges to higher price sections or days; no refunds or credits for exchanges to lower-priced performance dates or seating sections. Exchanges may be done over the phone, in-person, or via email.

Ticket donation

If you are unable to use or exchange your tickets, you may turn them in as a contribution to A.C.T. The value of the donated tickets is tax-deductible. Tickets for past performances cannot be considered a donation.

Service fees

All tickets purchased through A.C.T. are subject to order and handling fees as follows:

Subscribers

Package fee: $12 per person

No additional fees for additional ticket(s) purchases or exchanges

Nonsubscribers

A variable handling fee dependent on total ticket order will be applied at time of purchase via phone or online. Handling fee is waived for in-person purchases.

Exchange fee: $15 per ticket, or $5 per ticket with advance purchase of Ticket Protection (available during the initial ticket purchase).

Ticket Delivery

Will Call: No fee

Print at Home (email): No fee. Tickets will be delivered 72 hours before performance.

Standard Mail: $3.50 per order 

Late seating

Performances begin promptly—we strongly recommend that you plan to arrive 30 minutes before your scheduled performance to allow for transit, traffic, and parking delays. See more information about transit and parking at our Your Visit page. Latecomers and guests who leave the theater during the performance will be (re)seated at the House Manager’s discretion for your safety, and to minimize disruption to the performance and your fellow audience members. We cannot offer refunds or exchanges for late arrivals or missed performances. 

Performance times

Most performances adhere to the following schedule, but do check your tickets and confirmation carefully:

Monday – no performances

Tuesday – 7:30pm (one Tuesday per production at 7pm)

Wednesday – 2pm, 7:30pm

Thursday – 7:30pm

Friday – 8pm

Saturday – 2pm, 8pm

Sunday – 2pm, 7pm 

Discount tickets

Proof of eligibility must be shown at time of purchase or at time of pickup for all discounts.

Will call pickup may be required for some discounts. 

Rush tickets

Rush tickets are available for most titles, subject to availability. Rush may include discounts for seniors, educators, students, and/or active military. Check with the box office for current offerings and details. 

Resale of tickets

Tickets purchased through the A.C.T. box office or website may not be resold at a price above face value without the express written consent of A.C.T. We reserve the right to cancel any orders placed by unauthorized ticket brokers and/or their representatives. 

Purchase of tickets from unauthorized sources

Admittance is only guaranteed with tickets purchased through A.C.T. or one of our authorized third-party sellers:

Goldstar

TodayTix

United Airlines (for A Christmas Carol only) 

We assume no liability for tickets purchased through any unauthorized channel. Tickets purchased from unauthorized sources may be stolen or fraudulent, and if so are not valid for event admission. If you are unsure if a ticket seller has been authorized by A.C.T., please contact the box office prior to purchasing from the source in question. 

Smoking and e-cigarettes

Smoking—including vaping or the use of e-cigarettes—is prohibited in all A.C.T. buildings.

Advisories and children

Children 5 years old and older are welcome at A.C.T. and must have their own seat, however some productions include mature subject matter and/or language that may not be appropriate for all audiences. Language and content advisories are available online for every production, but if you have concerns or questions about the content of a specific production, we encourage you to contact our box office directly. We’re happy to help. 

Accessibility

We offer many services to make our performances accessible. Please visit our Accessibility webpage for details.